Bespoke Jewellery 

Terms of Sale and Returns

Terms of Sale:

Please read these terms of sale carefully before placing an order from Charlotte Tamar and retain a copy of them and your order for reference. Charlotte Tamar will not file a copy of these terms of sale specifically in relation to your order. 

These terms may be updated on the website and it is not guaranteed that the version you have agreed to will remain accessible. You will be asked to expressly agree to these terms of sale before you place an order for products from this website. By continuing with a purchase it is deemed that you have read, understood and agree to these terms and conditions. You must be 18 years of age or older to order from this website and by accepting these terms and conditions you are confirming this. These terms do not create any rights to any parties other than the purchaser.

The only language in which Charlotte Tamar provide these terms of sale is English. This website is owned and operated by Charlotte Tamar. If you require my full contact details please contact me at [email protected]

The advertising of products on this website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and Charlotte Tamar unless and until we accept your order.

In addition to all prices stated on the website for products, you will have to pay a delivery charge for each item which will be as stated at checkout.  Products will be delivered to the address for delivery indicated in your order. Charlotte Tamar will accept no responsibility for goods damaged or lost in transit. Charlotte Tamar is not liable for any loss or damage suffered by you through any unavoidable delay in delivery of an order. Charlotte Tamar is not liable for any damage which occurs to an order after delivery has been made.

All delivery times are estimates based on the availability of pieces. In most cases, items are made to order and therefore customers will receive Boutique Items approx. 3 to 7 working days (Excluding Bank Holidays and Weekends), and  Metal/Precious metal pieces within 2 to 4 weeks of making a purchase, unless otherwise stated. Some Limited Edition Pieces may be in stock at the time of order, however, please bear in mind that Charlotte Tamar handcrafts pieces and therefore items are not always readily available

Goods will be delivered within the time frame suggested. However, delays may occur in some instances but a customer will be notified on this occasion.

*Items that are dispatched by Royal Mails Special Delievery Service. A signature will be required on delivery and items will be posted on a week day only. Someone will need to be available at the delievry address to sign for the package. If a saturday delievery is required, please contact Charlotte Tamar to see if special arrangements can be made, however this service will cost more. 

Receipt of a signature at the delivery address for any order will act as proof that the order has been delivered to you.

Once items are considered delivered responsibilty, risk of damage or loss will pass to you and you shall be responsible for insuring the work.

If you are shopping from outside the United Kingdom, please contact Charlotte Tamar as terms and conditions may vary. Please note shipping prices and delivery times will differ to those stated on the website for the United Kingdom.

All goods are subject to availability. If on reciept of your order the goods are not avialable or out of edition, Charlotte Tamar will inform you and refund you any sum that has been paid for unavilable goods.

Charlotte Tamar is under no obligation to accept any order.

Payment must be made in full with submission of your order. Charlotte Tamar may withhold the products and/or cancel the contract between us if the price is not received from you in full cleared funds.

Right to Cancel: The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and ends 14 working days from the day after you receive your goods. For any items that are returned, the cost of postage by Special Next Day Delivery must be met by the customer unless faulty. The cost of returned faulty items will be met by Charlotte Tamar. If you do cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur doing so. It is also your responsibility to take care of pieces and look after them. You must ensure that the goods are packaged adequeately to protect against damage. Items will be refunded within 14 days of proof of returning item.

All bespoke goods made to the consumers specifications or clearly personalised are non returnable. 

Faulty Goods: Charlotte Tamar ensures that the upmost care and attention goes in to all of her creations, however, in the event that there is a problem with any item, please contact Charlotte Tamar immediately, where the matter will be  dealt with in accordance with your legal rights.

My pieces are handcrafted and therefore may often contain natural worked markings or blemishes. These give each piece a unique character and differ from the manufactured appearance often customers are more familiar with. 

Upmost care must be taken to ensure a healthy life for pieces. Please be awear that handcrafted jewellery items need that extra special attention. Defects may be apparent due to the handmade nature of designs. Slight blemishes and colour variations will be a feature of the hand working of a piece. These add character and support the individuality of the designers hand crafting. Precious metals react to different conditions and also chemicals. It is the customers responsibilty to lookafter the piece and also to be aware of what effects can be made to pieces if care is not taken.

This does not affect your statutory rights.